Using Voice over Internet Protocol (VoIP) is kind of like turning your computer into a phone. By relying on the internet rather than traditional phone lines to transmit voice, VoIP technology enables what is known as “unified communications.” In addition to phone, VoIP services offer fax, voicemail, email, web conferencing, and video capabilities to individuals and businesses alike.
The technology became popular in 2004 when VoIP mass-market service providers were introduced. Because of its low cost in comparison to standard copper wires, consumers and corporations gained interest and the industry quickly grew. Today, VoIP can be software or hardware based, and some commonly recognized providers include Skype, Vonage, and Google Talk.
This white paper will explore the following: