is the collection of activities that transform inputs into outputs that customers value
This organizational structure was perceived as a way to enhance the accumulation and dissemination of knowledge. Institutions providing higher education have traditionally used ____
Hallmark has 4 departments. 1. Flowers and Gifts 2. Cards and E-cards 3. Hallmark Collectables 4. Photo Albums and Scrapbooks Hallmark uses ___ departmentalization
The primary disadvantage of customer departmentalization is ____
In terms of the chain of command ___ authority is the right to command immediate subordinates, while ___ authority is the right to advise but not command others who are not subordinates
When managers delegate work, three transfers occur. The 3 transfers are responsibility, authority, and ____
leads to faster decision making and more satisfied customers and employees
determines the number, kind, and variety of tasks that individual workers perform in their jobs.
is the degree to which a job gives workers this discretion, freedom, and independence to decide how and when to accomplish their jobs.
Which of the following is a reason teamwork can be more satisfying then traditional work?
All of these are reasons why teamwork can be more satisfying than traditional work
Which of the following statements describe an advantage teams have over individuals in the decision-making process?
all of these describe advantage teams have over individuals in the decision-making process
In the autonomy continuum, the correct sequence, from low team autonomy to high team autonomy is
traditional work groups, employee involvement teams, semi autonomous work groups, self-managing teams and self designing teams
shows how five kinds of teams differ in terms of autonomy
are informally agreed-on standards that regulate team behavior
is the extent to which team members are attracted to a team and motivated to remain with it
undermines team effectiveness by preventing teams from engaging in the kinds of activities that are critical to team effectiveness
Which of the following types of conflict is most strongly associated with improvements in team performance
Which of the following is one of the stages that teams pass through as they develop and grow, rather than decline
Human resource management
is the process of finding, developing, and keeping the right people to form a qualified work force.
Which of the following statements about federal employment law is true?
The intent of anti-discrimination law is to make factors such as gender, race, or age irrelevant in employment decisions
A limitation on weight and height of individuals working in quality control at this company would be legal because it is an example of ___
bona fide occupational qualifications (BFQQs)
is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs
is unintentional discrimination in which there is a substantially different rate of selection in hiring, promotion, or other employment decisions that works to the disadvantage of members of a particular race, sex, age, ethnicity, or protected group.
When the CEO opened the nationwide sales force meeting with a crude sexually explicit joke about Foreign Legion soldiers, it was an example of
80 percent rule
is a rule of thumb used by the courts of the EEOC to determine whither there is evidence of adverse impact. A violation of this rule occurs when the selection rate for a protected group is less than a specified level of the selection rate for a nonprotected group.
Quid pro quo sexual harassment
is the form of sexual harassment in which employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to sexual harassment
is a purposeful, systematic process for collecting information on the important work-related aspects of a job
Job specifications, job analyses, and job descriptions
help companies meet the legal requirement that their human resource decisions be job-related.
Before beginning to recruit, organizations must
conduct a job analysis
Which of the following statements about Internet recruiting is true?
the company will only receive applications from qualified people.
If background checks reduced employee thievery over a period of time and throughout the industry, then this selection process would be
Which type of selection information would employers in the construction industry receive the greatest benefit from if their goal is to stop employee theft?
Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?
cognitive ability tests
interview uses only standardized, job related interview questions that are prepared ahead of time and asked of all candidates
means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance
One of the disadvantages associated with Internet training is
the cost of equipment and technology
Which of the following statements about performance appraisal is true?
Most employees and managers intensely dislike the performance appraisal process.
Which of the following is common type of rating error to which managers are prone in the performance appraisal process?
central tendency error
is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers, and co-workers as well as the employees themselves.
determine the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it.
To minimize the problems inherent in firing employees, managers should do which of the following?
Before firing employees, managers should give them a chance to improve
A modem factory owned by 3Com in Morton Grove, Illinois, has 1,200 workers who speak 20 different languages. This factory illustrates
A key difference between affirmative action and diversity is that
diversity has a broader focus
consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors
The mail sailors who would not teach her were exhibiting
surface level diversity
Which of the following statements about disabilities is true?
Accommodations for disabilities needn't be expensive
is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different form each other.
Which of the following is one of the Big Five personality dimensions
big five personality dimensions
extraversion, agreeableness, conscientiousness, openness to experience, emotional stability
is the degree to which someone is organized, hardworking, responsible, and achievement-oriented.