Geographically distributed hardware, usually with redundancy and fail-over designed to deliver applications, services, or resources on-demand via the Internet. Typically utilized as a method to increase capacity and/or functionality without substantial increases in cost of infrastructure and personnel.
Direct Inward Dialing – in practical terms DID is a local telephone number in a selected city that allows incoming calls to be routed to any number of extensions established on a VoIP phone system.
A method for directing calls in sequence or to all extensions via software running on a hosted PBX.
A hosted PBX (private branch exchange), also known as a Virtual PBX eliminates the need for an on-site telco closet and the service personnel required to keep that rats’ nest of wires in working order, saving you both installation and ongoing maintenance costs.
An acronym for Plain Old Telephone System where 1 line equals 1 number.
An acronym for Public Switched Telephone Network.
An acronym for Quality of Service. This refers to a network’s ability to achieve maximum bandwidth while at the same time reducing latency and error rate.
A measure of system availability and reliability, usually expressed as a percentage over a particular period of time.
Acronym for Voice over Internet Protocol – meaning you can use your internet connection to make and receive phone calls.