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National Quality Service Guidelines for Improving Vulnerable Children Programs in Haiti
In Haiti in 2012, draft National Service Guidelines for vulnerable children were developed by Institut du Bien Etre Social et de la Recherche (IBESR), Ministry of Social Affairs and vulnerable children’s service providers with technical assistance provided by the USAID Health Care Improvement project (HCI). Before Haiti drafted the National Service Guidelines, children’s service providers were working with some protocols, though they were oftentimes just doing what they thought they should do, without specific national guidance.
The guidelines have clarified outcomes service providers should be achieving, indicators to see if programs are making a measurable difference in the lives of vulnerable children and evidence-based interventions that should be put into practice to achieve those desired outcomes. This flyer describes experiences of the improvement teams piloting the draft service guidelines and using improvement methods to improve the services they offer to vulnerable children.
The flyer is also available in French, which can be found here.