ticket_id stringclasses 5
values | text stringclasses 5
values | category stringclasses 4
values |
|---|---|---|
T2001 | How do I reset my password? | account |
T2002 | My order has not arrived yet. | shipping |
T2003 | I want a refund for item #4432. | returns |
T2004 | The app keeps crashing on startup. | technical |
T2005 | Can I change my delivery address? | shipping |
NovaRetail Support Ticket Logs
This dataset contains anonymized support ticket logs from the NovaRetail help desk. It is used to benchmark intent classification models.
Dataset Metadata
- License: cc-by-nc-4.0
- Origin: NovaRetail Help Desk
- Review Status: reviewed
Data Fields
ticket_id: unique identifier of the tickettext: anonymized support request textcategory: ticket category (account / shipping / returns / technical)
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